March 25, 2020
An Update From Dave Altarescu, Corro CEO
Hello Corro family,
The Corro team is thinking about you and your horses during this difficult and unprecedented time, and we are committed to making sure that you have the information and products you need for your best friends. We anticipate maintaining our high standards of excellence to continue supporting you. We've seen a big uptick in demand in the last three weeks with our customers purchasing from home more often instead of visiting physical retail stores. Please know that we are always investing in our infrastructure to keep up with demand and ensure everyone has an excellent user experience.
What You Need to Know About COVID-19 and Your Horses
"Coronavirus" is a term that describes a class of viruses that affect the respiratory and intestinal systems of various animal species. The coronavirus strain you are hearing so much about is called COVID-19, and there is no evidence to date that it can be transmitted from humans to other animals, like your horses, dogs, or cats. Should you show symptoms, our friend Dr. Laura Stokes-Greene of Steele and Associates recommends to avoid kissing on our pets to ensure their safety. There is a coronavirus that affects horses, Equine Enteric Coronavirus -- not to be confused with COVID-19 -- but it likewise cannot be transferred to or contracted from humans. EEC is an gastroenteric virus that is transmitted from horse to horse and is unrelated to the current human coronavirus concerns.
“There is no proof that there is the ability for horses and humans to give each other Coronavirus. It has not happened before. You can't say that it's a ‘never’ because this is a brand new thing. If you’re sick, best to have someone else care for your pet. While tempting, don’t kiss and snuggle with your dog or horse. Face to face contact is a no-no. As with everyone and everything during this time, regardless of whether you’re sick, make sure you wash your hands before and after so you decrease the chance of spreading.”
- Dr. Laura Stokes-Green, Sports medicine equine veterinarian with Steele and Associates
How You Can Help Protect Yourself and Other Riders From COVID-19
As we have all learned, it is important to take precautions to slow the spread of this virus and protect ourselves and others from possible exposure. Many of you will have interactions with other horse owners at your barn/stable as you care for and tend to your horses’ daily needs. Below are some suggestions from the CDC for how to be a good steward of your horse community.
Take care of yourself first
Minimize your exposure
Care for each other
We are working hard to maintain supplies of all of your necessities. You can always reach out with specific product needs that you are not able to find, and we’ll do our best to make them available. Please let us know if you need help with anything at firstname.lastname@example.org or by replying to this message, or call us at 866-962-6776.
From everyone on the Corro team, best wishes and please stay safe,
Dave Altarescu, CEO
Corro Warehouse Precautions to Safely Serve Our Customers
In the interest of protecting everyone from COVID-19, we began taking precautions early at our warehouse to protect our fulfillment team, and to ensure that items are packed safely for our customers. Here are a few changes we've made to keep our fulfillment team safe:
Added Protection for Fulfillment Team
Our team has been outfitted with gloves while they pick and pack orders in order to protect themselves and others. An extra room in the warehouse has been re-purposed as a break room in order for our fulfillment team to be able to take breaks and eat meals at a safe distance from one another. Breaks have been consciously staggered in order to prevent over-crowding in the break areas. Break areas are sprayed, wiped, and disinfected between uses to ensure a clean area.
Packing Zone Disinfection
The area where orders are packed is wiped down and disinfected in the morning, periodically throughout the day during station changes, and every evening the team does a deep clean of the packing area, in order to ensure a clean space.
Zone Assignment Changes
Picking zones have assigned to individual team members, and they have been expanded to keep workers at a safe distance from one another while they pick and pack orders. We have started to assign our fulfillment team members to individual, 3,000 sq ft zones, ensuring proper social distancing.
A Strict "No Outsiders" Policy
Only staff members are allowed inside the warehouse, meaning any driver delivering freight, or picking up deliveries must remain outside in their truck or car.