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FAQs

Orders & Shipping

General Shipping Information
Shipping to Alaska and Hawaii
Can I track my order's status?
What shipping carriers do you use?
What if I need to Cancel or Make Changes to my Order?
Will you match a competitor's price?
I never received my package.

Payment

Do I pay Sales Tax?
When will the payment be charged from my debit/credit card?
I never received my package.
How secured is your website?
Is it a problem if my debit/credit card info doesn't match the shipping address?

Returns & Exchanges

How do I make a Return?
How do I ship back an item?
Have a Return that is Used or is Past 30 Days?

Autoship

What is Autoship?
How do I know if an item is eligible for Autoship?
How do I place an Autoship order?
How do I know my delivery is on its way?
How can I manage my Autoship Subscription?
How can I pay for Autoship?
What if I want to cancel my Autoship subscription?
When am I charged for my Autoship order?
Do I pay shipping for my Autoship order?

Other

Are you going to get more items that are out of stock?
Will you be adding new or different products?